FAQs

FREQUENTLY ASKED QUESTIONS

Living Couch Item

If you have further questions we can answer, please contact us.

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HOW DOES THIS WORK?

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Answer: Contact us and set up an appointment. We will review your sale, give you an estimate of what we think you can expect and you decide if you want to proceed.

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HOW DO I KNOW THE RESULTS OF THE SALE?

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Answer: Each client will receive along with their payment a breakdown of what was sold amounts by day, the amounts of money taken in in cash, credit card and check. Taxes will be deducted from the sale and be paid for you by us to the State of Texas as required by law.

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DO YOU DO AN ITEMIZED LIST OF MY BELONGINGS?

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Answer: No. If you have an inventory list, you may provide that to us. Otherwise, we take pictures of the contents prior to the sale and pictures after the sale showing what was sold and that becomes the inventory and record of what was sold.

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CAN I BE LIVING THERE DURING THE SALE?

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Answer: Generally, we ask that you not be there during the sale. During the sale, often negotiations must occur with buyers in order to sell your items. This can prove to be an emotional experience for sellers and we ask that you let us do this when you are gone from the property. Generally, we clear out 95% of the belongings during the sale, so there usually aren't any furnishings to come back to. Staying at a hotel or your new residence or with friends is preferable.

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HOW LONG DOES THIS TAKE?

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Answer: Generally we need to have access to your property about 7 days before the sale date to price, organize and present.

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WHEN DO I GET PAID?

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Answer: We must clear all checks and credit card transactions before the pay out can occur. We ask for 21 business days to allow for that. At the end of that time, a certified check will be sent to you for your balance.

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WHAT DOES THIS COST?

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Answer: Generally we work on a 30/70 split where you get 70% of the sale and we get 30%. If for any reason the sale is less than $5,000 the percentages go to 40%/60%. If the sale is less than $5,000, we may not be able to take the sale as there is a minimum we need to cover costs and overhead of doing your sale.

Q?

WHAT SPECIAL NEEDS MAY BE REQUIRED TO DO AN ESTATE SALE FOR ME?

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Answer: We require the homeowner to maintain their homeowner’s liability in force during the sale on the property in at least an amount equal to $100,000 per person per occurrence. Since the general public will be invited to the sale, you must be protected against accident or injury. In addition, we ask the owner to provide a key to the front door of the premises and they must allow us to come and go to do setup prior to the sale week. If a burglar alarm is present, we also must have the pass code.

Additionally, we need a POA (Power of Attorney) from the designated agent submitted prior to starting any sale.

Q?

DO I NEED A PERMIT FOR MY SALE?

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Answer: Yes. The owner is required to apply for and pay a permit from Bexar County for their sale. That permit needs to be procured in advance of the beginning of the sale and left with the staff attending your sale. Bexar County does not have a specific permit for Estate Sales but will issue a Garage Sale license to the owner. Cost is about $20.00. Occasionally, the Code Enforcement will show up at the sale and we must have this permit on site for them or the owner can be subject to a code violation and a fine.  

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WHAT OTHER THINGS SHOULD I KNOW?

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Answer:

There is a one-time fee of $395 due at the time of contract to cover the costs of sales staff and advertising that must be done for your sale. But that is all it will cost. The rest comes from the sales split.

One of the things we do for our clients is to also provide at no additional charge a walkthrough video of the sale. This is generally about 6 minutes in length and greatly helps clients understand the contents, where it is located in the home and additional information is often contained in the narration.  No other estate sale company goes this far to market the sale for their clients and it is hugely effective.

All contents of the property at the time of the contract being signed must be included in the sale. We do not allow clients to remove items or sell items outside of the sale or to be given to relatives or friends once the contract has been signed We also do not allow substitutions of items at the sale. This is to keep integrity of the sale for the buyers. We take pictures and video of the home contents to document the items for sale and post them on websites and our buyers expect those items to be there for the sale. Unlike other companies, we do not pre-sell items or set items aside for special purchase by buyers. We want all items to be equally available to all buyers and appreciate the client’s understanding.